One of my millions of screaming fans has bought my tracks, they all downloaded okay except for one of them: http://uk.youtube.com/watch?v=6Y7nc0FpAGc

What can I do? What should I tell him to do? etc.

Also it appears from my sales list that he bought three copies of the track in repeated attempts to download it. If you can confirm that, I would like the extra copies refunded. I think that must be a bug in your site - why would it make sense to ever charge multiple copies of the same track to the same person?

--Daniel, The Primrose League.